Returns Policy
Individual Knowlegize courses
We allow learners a 30-day refund guarantee on the purchase of individual Knowlegize courses. However, the courses become non-refundable after the one-month period. Courses will generally remain available for as long as you keep your Knowlegize account, unless otherwise specified during checkout.
Knowlegize subscriptions
Knowlegize subscriptions, including individual or business, are non-refundable. If you cancel your subscription, all of the features associated with it will expire at the end of your billing cycle.
There is a one-month notice period for canceling your subscription, unless otherwise noted on the subscription offering (i.e. yearly subscription cannot be canceled with a 1-month notice and will expire at the end of its term).
Other products and services
Several types of goods are exempt from being returned.
Non-returnable items:
* Perishable goods such as newspapers or magazines
* Gift cards
* Downloadable software products
* Book with obvious signs of use
* CD, DVD, software, video game, or vinyl record
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery or purchase
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@knowlegize.com.
Sale items
Only regular-priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.If you need to exchange it for the same item, send us an email at info@knowlegize.com and send your item to: EC, South Africa.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: EC, South Africa.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.